Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to return/replace my product?
Step 1 – Contact our Customer Support Team (support@geartron.co) and raise a return/ replacement request within 7 days from the date of delivery if you’ve received wrong product(s), or expired product(s), or damaged product(s). Please raise a request with order number, proof of purchase, return reason and contact details –You can also raise a request with us using the Chat option.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to the original delivered address and pick up the products delivered to you. Items sent back to us without first requesting a return will not be accepted.
Step 4 – After your product(s) is received, we will verify it against the claim and initiate replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Exceptions / non-returnable items
- We do not accept items that were not purchased directly from www.geartron.co.
- To return your item please follow the return policy of the retailer or website used to make the original purchase.
- For items purchased from other authorized retailers, please get in touch with them for returns, exchanges, or warranty.
- Unfortunately, we cannot accept returns on sale items or gift cards.
