FAQs

Modules & Accessories

What is the difference between Standard pack and Premium pack?

Both packs comes with a standard battery and different modules including 1) air pump, 2) mosquito repeller, 3) lantern mood light, 4) coffee grinder and 5) charging lid.
Premium Pack contains an large battery.

What are the Mode Button on the Mosquito Repeller and Lantern Moodlight modules for?

Mosquito Repeller Mode Button  - The default mode is half power and the Red LED light is flashing. Switching to full power by pressing the Mode button again and the Red LED light turns steady.
Lantern Moodlight Mode Button - Please refer to p.6 on Quick Start Guide for switching between different light modes including lantern, moodlight, campfire and emergency.

What is the coffee grind size?

The ceramic burr grinder produces ground coffee that’s uniform. You can rotate the adjustment knob for fine or coarse grind size according to your needs.
*Remember to pull down the retractable container before grinding.

What is the USB port on the power bank module?

It’s Type C.

Is it waterproof?

It’s IP64 which means they are water resistant for light rain and spray.

What accessories does it come with?

It comes with an USB cable, and a pack of nozzle adaptors for air pump.

 

Order & Shipping

What is the shipping fee?

We ship to North America, UK, EU, Australia, New Zealand, and Asia. Shipping charges are vary and will be applied at check out.

How long does it take to ship?

We usually ship the item within 2-3 working days upon receipt of payment confirmation. Please allow 10-14 working days to arrive.

Do I have to pay import tax or duty fee?

International taxes and duties vary significantly by country. We are unable to estimate the import tax fee. We are not responsible for any import duty fee.

Can I refund or exchange the product?

We provide 1 (one) year warranty from the date of purchase. Repair or replacement service is provided within this period. A defective item can be replaced with a good one if repair is not the best alternative. We don't offer refund.

 

Battery

Why the module is not working?

  • Please check if the battery is not running out.
  • Make sure align the "Lock" mark on both the module and the battery properly. Please refer to p.4 on the Quick Start Guide.

How long do the batteries last?

The standard & large battery capacity are 2400mAH and 9,000 mAh respectively. The battery power consumption really depends on your usage conditions. 

Why the Battery Indicator is not on / off?

  • Make sure to Press the Power Button Twice to turn it On / Off.
  • The battery may be empty, please charge with USB cable provided.

How to check the remaining battery level?

Press the power button twice to check the remaining level.

How do I know the battery is running low?

When there is Red light on the Battery Indicator, it means the battery is running low. Please charge the battery with the USB cable provided. The Indicator:

White Breathing - charging

Steady White - fully charged

Please refer to p.3 on Quick Start Guide regarding the LED Battery Indicator.

How long do the batteries last?

The standard & premium battery capacity are 2400mAH and 9,000 mAh respectively. The battery power consumption really depends on your usage conditions. 

When to use Standard Battery or Large Battery?

Capacity of Standard Battery is 2400mAh which is good for a day trip. Capacity of Large Battery is 9,000mAh. It's suitable for a longer, say 2 to 3 days camping or fishing trip.

 

Mosquito Repeller

What are the half or full strength mode?

The default setting is half strength mode and the Red LED indicator flashes. Press Mode Button again for switching to full strength mode and the Red LED indicator turns steady.

How to change the mosquito mad?

Change the pad when it turns from pale blue to white in about 4 hours for continuous use.

Insert a new pad by pushing the one out from the slot. 

Where can I get the mosquito repellent pad?

The repellent pad is in standard size which you can easily get on the market.

 

Air Pump

What are the adaptors for?

The nozzle adaptors are used for different applications.

Why the air pump isn't working?

  • Check if the fan has been blocked.
  • Check if the adaptor is connected to the inflation/ deflation port firmly and properly.
  • Make sure to press the Power button TWICE to turn it on.
  • Don't use the pump for more than 10 minutes continuously to prevent overheated or misoperation.

 

Coffee Grinder

Why cannot open the bean hopper?

  • Make sure to grasp the container on one hand, then twist the grinder body gently by following the Unlock Mark to open the hopper.
  • Don't put more than 25g coffee beans to the hopper.

How to open the retractable powder container?

Grasp the grinder body firmly on one hand. Pull down the container and twist counterclockwise gently.

How to adjust the grind size?

Unlock and open the retractable powder container, rotate the adjustment knob from fine to coarse.

Why the coffee grinder isn't working?

  • Check if the the "Lock Mark" are aligned on both the grinder and battery properly.
  • Make sure the bean hopper is not overloaded.
  • Make sure the burr is not stuck with powder.
  • Make sure to remove any foreign objects in the hopper. ( Should never put any other items such as herbs, spices, pepper etc. to the hopper)
  • Make sure to press the Power button TWICE to turn it On/OFF.
  • Make sure the battery is not empty.

 

Lantern & Moodlight

Why the light isn't on?

  • Check the "Lock Mark" are aligned on both the lantern and battery properly.
  • Make sure to turn on the light by press the Mode button on the module.
  • Make sure to press the Power button TWICE to turn it On/OFF.
  • Make sure the battery is not empty.

How to switch between multiple lighting modes?

  • Press the Mode button TWICE to start switching in following sequences:

Lantern > Moodlight > Camp Fire > SOS Light

How to select desired color and brightness level?

  • Select Color : Press the Mode button ONCE after entering desired mode 
  • Brightness : Press and hold Mode button to desired brightness level and then Release the button to stop.